There can be many reasons why conflict can arise as every
different conflict is unique. The fundamental element for conflict prevention
is being able to recognise if someone’s opinion is different to yours and that
their opinion is as valued as yours.
A skilled manager in the public services should be able to
detect a rising conflict and find the appropriate resolution methods.
Reducing the escalation of a conflict is equally as
significant to calm a potentially dramatic scene which can be done by: Speaking
with a calm tone, Creating a welcoming atmosphere through;
Using eye contactHaving open body language Remaining relaxedPossibly using humour
Mentoring is a powerful
personal development and empowerment tool. It is an effective way of helping
people to progress in their careers and is becoming increasing popular as its
potential is realised. It is a partnership between two people (mentor and
mentee) normally working in a similar field or sharing similar experiences.
It is a helpful relationship based upon mutual trust and respect.
A mentor should help the
mentee to believe in herself and boost her confidence. A mentor should ask
questions and challenge, while providing guidance and encouragement.
Mentoring allows the mentee to explore new ideas in confidence. It is a
chance to look more closely at yourself, your issues, opportunities and what
you want in life. Mentoring is about becoming more self aware, taking responsibility
for your life and directing your life in the direction you decide, rather
than leaving it to chance.
Socialisation and humour
A group that
socialise outside of work and have a good sense of humour have a tendency to
be better at overcoming conflict as they don’t want the bond that they have
formed to go away. It is a significant point however that the humour that
they use is appropriate to the situation and does not cause offence.
Acts of gratitude and kindness
People can use gratitude
to form new social relations, or to build upon and make current ones better.
Acts of gratitude can be
used to apologize, make amends or help solve other problems people may face.
Alternatively, people may
feel gracious because it can be an intrinsically rewarding process. Simply
being grateful for being alive is a great way to motivate oneself to seize
the day. The idea that tomorrow is not guaranteed is a strong motivator to
Gratitude is a selfless
act. Gratitude acts are done unconditionally to show to people that they are
appreciated, not because people are
looking for something in return; however, that is not to say that
people do not return the favor. Gratitude can be contagious, in a good way.
Codes of behaviour
A code of conduct or behaviour can be described as
a set of statements that set out what you club considers to be an acceptable
standard of behaviour and conduct. … They encourage commitment to ethical
and professional behaviour and outline principles on which a club is based.
Internal mediators and advisers
A mediator is a qualified expert within a nosiness or other form of
organisation who assists with the resolution of a conflict between employees.
They are useful because they can provide an outsider perspective. Public
services such as the metropolitan police would benefit from this as they
require a conflict free atmosphere in order to carry out their jobs
The majority of organisations have records
of their employees behaviour. They
will very often keep track of this in the form of written records. It is a particularly
common practice in the public services like the fire and rescue service. For
example, if someone asks repeatedly for time off then their superior can keep
track of it and question them ass to why they have taken time off.
This is the Thomas Kilmann Conflict Mode Instrument. It is a quiz
that helps people to recognise the ways of approaching and overcoming
conflict, therefore strengthening conflict resolution skills.